ListenWIFI Support
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Getting Started
The NEW ListenWIFI features new hardware, including LWR-1050 Receivers, new LA-490 Beacons, new 2-, 4-, 8-, and 16-channel servers, and enhanced software that simplifies system configuration and management.
Let’s get you started with your new ListenWIFI system!
Technical Documentation
LA-490 Listen Bluetooth/IR Beacon Declaration of Conformity – EU
LA-490 Listen Bluetooth/IR Beacon Declaration of Conformity – UKCA
LA-490 Listen Bluetooth/IR Beacon Supplier’s Declaration of Conformity – SDOC
LWR-1050 Listen EVERYWHERE WIFI Wi-Fi Audio Receiver Declaration of Conformity – EU
LWR-1050 Listen EVERYWHERE WIFI Wi-Fi Audio Receiver Declaration of Conformity – UKCA
Videos and Tutorials
ListenWIFI Manager: Set-Up
ListenWIFI Manager: Beacons
ListenWIFI Manager: Servers
ListenWIFI Quick Tour
ListenWIFI Manager: Create and Manage Venues
ListenWIFI Manager: Receivers
ListenWIFI Manager: The NEW Mobile App
ListenWIFI Product Overview
The ListenWIFI App
Engage audiences with wireless streaming audio and customized content delivered directly to their smartphones and Wi-Fi-enabled devices.
ListenWIFI is a simple and cost-effective solution for assistive listening, language interpretation, and streaming TV or video audio. The multiple-channel audio is delivered directly to guest’s smartphones through a free, fully customizable app.
You and your guests will love the system for its low latency, simplicity, audio quality, and flexibility.
- Guests connect to your Wi-Fi network.
- Download the free ListenWIFI app from the Apple App Store or Google Play.
- Access the channel of their choice and enter any required password if the channel is designated as private.
- Use their own headphones or earbuds to access audio.
The free app is available in both the Apple App Store and Google Play and works with both iOS and Android devices.
Download the free app from one of the links below:
ListenWIFI Manager Software
ListenWIFI’s Manager Software lets you take control of your guests’ audio and visual experience. From customizing beacon triggering to protecting your channels with password protection, our Manager Software gives you the power to create a unique experience to your venue. Please note that this software is designed to run on a Windows® computer and is not compatible with MAC® computers.
Important Compatibility Notice
Our software is only compatible with new ListenWIFI servers and not with older Listen Everywhere servers. To ensure you are using the correct configuration tool for your product, please follow these steps:
- Identify Your Server: Check the Server ID label located on the bottom of your unit. Do NOT rely on the mobile app name.
- Server ID Guide:
- AEL7: Compatible
- AEL6: Not compatible (Request Cloud Services Access Here. )
FAQ's
ADA and International Compliance
Yes! ListenWIFI meets ADA compliance when paired with the proper number of Wi-Fi receivers, neck loops, and assistive listening signage. Check out our accessibility calculator to ensure you have the proper quantity of each based on your seating capacity.
The same number of receivers and neck loops are required even if the audio is accessible via smartphones in a BYOD scenario.
Yes, receivers and neck loops in the right quantity for the capacity of the space, and signage make ListenWIFI completely ADA compliant.
Yes, for compliance with the ADA, receivers and neck loops must be made available in addition to proper signage letting guests know that assistive listening devices are available for accessibility.
ListenWIFI Manager Software
How ListenWIFI Works
Absolutely! Customers often prefer to use their own devices and download the ListenWIFI app. For those that do not want to use their own device, the LWR-1050 receivers are easy to use. There’s no need to connect to the Wi-Fi and no app to download.
A Software Development Kit (SDK) will be available in Fall of 2024, allowing venues to incorporate ListenWIFI capabilities into their existing app. Please check back soon.
Yes, users utilizing the ListenWIFI App can select the channel in the app.
Additionally, ListenWIFI allows for automatic channel selection using the new beacons, allowing receivers to connect automatically to the right channel for each room or area! Whether using the mobile app or the LWR-1050 Audio Receiver, guests now don’t have to worry about anything other than volume adjustment.
ListenWIFI also supports QR codes in each room, allowing smartphones to scan and connect to a specific channel. Of course using beacons is a much simpler solution for your guests!
And if desired, ListenWIFI can be setup to allow guests to manually select channels from a list.
The ListenWIFI server is designed to be integrated into an existing network and be plug-and-play. Depending on the application, it may be helpful to consult with an IT/Network Administrator for initial setup. Check out the Network Configuration Guide for ListenWIFI.
ListenWIFI LWR-1050 Receivers
The receiver continuously scans for any beacons in the area and will tune to the correct channel based on physical location. So while audio is still streamed over the Wi-Fi network, the beacon provides the channel information for each space, room, or zone! This allows for a seamless experience for your guests.
No, it is automatic! With the use of beacons, the receiver (and mobile apps) will automatically connect to the right channel for that room.
No! For multi-lingual applications, the receiver will automatically connect to the channel in the users preferred language. They simply select their desired language, or it can be pre-confogured for a language, and that device will always play room audio in that language! No need to fumble with a channel list.
Easily bulk charge and store LWR-1050 Receivers in one of our docking stations or portable carrying cases. If needed, each receiver can be charged with a USB cord.
Not yet, but the hardware does support it. Listen Technologies plans on releasing a firmware update soon after launch that will provide Bluetooth streaming capabilities to headphones, speakers, hearing aids, and cochlear implants.
ListenWIFI LA-490 Beacons
Unfortunately, the new LWR-1050 ListenWIFI audio receivers will NOT work with existing Listen EVERYWHERE servers. The new LWR-1050 ListenWIFI audio receivers are only compatible with the new ListenWIFI servers. However, if you have an existing Listen EVERYWHERE server that is still under warranty (2 years), you may be eligible for an upgrade! Please contact Listen Technologies for additional details.
Sure, you can add additional LWR-1020 audio receivers, as long as supplies last. It is important to note that LWR-1020’s are only compatible with Listen EVERYWHERE systems, and that the new LWR-1050 ListenWIFI audio receivers are only compatible with new ListenWIFI systems.
Need Help?
If you need technical assistance with Listen EVERYWHERE (technical questions, installation support, Cloud Services support), please contact our friendly technical support team.
support@listentech.com
Phone: +1.801.233.8992
Toll-Free: 1.800.330.0891 (USA & Canada)
